Return Policy | Supriya Foods

We Make Various Telugu Pindi Vantakalu and Pickles!

At Supriya Foods, we specialize in a wide range of traditional Telugu Pindi Vantakalu and pickles, each crafted with the finest ingredients and time-tested recipes.

  • Pindi Vantakalu: From crispy Murukulu to savory Sakinalu, each snack is a delightful experience of texture and taste.
  • Traditional Pickles (Pachallu): Tangy Gongura, spicy Mango, and rich Mutton pickles, made fresh with no preservatives.
  • Specialty Offerings: Garapallu, Saravapindi, and other beloved Andhra and Telangana snacks.
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Thank you for shopping with Supriya Telangana Foods! We strive to provide the best quality homemade Telangana snacks, pickles, sweets, and curries. However, due to the nature of our products, we have a specific return policy.

Please read the following return policy carefully to understand our process:

1. Non-Returnable Products

As our products are perishable and handmade, we do not accept returns or exchanges on the following items once they have been delivered:

  • Pickles
  • Snacks
  • Sweets
  • Curries
  • Any other food or perishable items

This policy is in place to ensure the safety and quality of the food items we offer. We encourage customers to review their orders carefully before making a purchase.

2. Exceptions for Defective or Incorrect Products

We understand that mistakes can happen, and we strive to ensure that our customers receive the right products in perfect condition. In the event that you receive a damaged or incorrect item, you are eligible for a refund or replacement. Please follow the process outlined below:

  • Damaged Products: If any product is damaged during transit or arrives in a defective condition, please contact us within 48 hours of receiving the order. You will need to provide photographs of the damaged item(s), the packaging, and the order details to initiate a return or replacement.

  • Incorrect Products: If you have received the wrong product, please contact us within 48 hours with your order number and details of the issue. We will arrange for a return or replacement at no additional cost.

Steps for Return/Refund Process:

  1. Contact our customer support team at info@supriyatelanganafoods.com or +91 9866909561 within 48 hours of receiving the product.
  2. Provide details of the issue and any supporting evidence (such as photos of the product, packaging, and order).
  3. Once we verify the issue, we will guide you through the return or replacement process.
  4. If a refund is applicable, we will process it to the original payment method within 7-10 business days.

3. Refund Policy

Refunds will be processed only for damaged, defective, or incorrect items, as described above. Refunds will be issued to the original payment method used for the order. Shipping costs are non-refundable.

  • For non-perishable products like pickles or snacks, refunds or replacements will be considered in the case of damage, defect, or incorrect items.
  • For perishable products like sweets or curries, we will either offer a replacement or a store credit, as applicable.

4. Shipping and Return Costs

  • If the return is due to an error on our part (such as a damaged or incorrect product), Supriya Telangana Foods will bear the return shipping costs.
  • For other cases, customers may be required to cover the shipping costs for returning the product.

5. Order Cancellation

You may cancel your order before it is shipped. To cancel your order, please contact us as soon as possible. Once an order has been shipped, cancellation requests will not be accepted.

6. Contact Us

If you need to return a product or initiate a refund, please contact our customer support team:

Supriya Telangana Foods
Email: info@supriyatelanganafoods.com
Phone: +91 9866909561
Website: www.supriyatelanganafoods.com